REFUND POLICY

Having happy customers is of the utmost importance to us so we hope you never need or want to cancel. But we appreciate sometimes it is unavoidable and can happen.

Consumer Customers (Non-Commercial)

If you are a consumer customer, under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right to cancel this contract during a period of 14 calendar days from the day the quote acceptance form is signed by you.

During that period if you choose to cancel the contract any money paid by you will be refunded.  However if you have already given written approval for the work to begin before the end of the cancellation period you may be required to pay for goods or services already provided. 
If you wish to cancel the contract you must do so in writing, which may be by email or post. 

The notice of cancellation is deemed to be served as soon as it is posted or in the case of an electronic communication from the day it is sent. After the 14 days have elapsed we advise that s
ales are final and refunds are at our discretion; That said, if you need to cancel works after acceptance and payment, we do still aim to offer a full refund where possible, provided we have not incurred any expense.


Commercial Customers 
Sales are final and refunds are at our discretion: That said, if you need to cancel works after acceptance and payment, we do still aim to offer a full refund where possible, provided we have not incurred any expense.


First-class customer service is extremely important to us... If something goes wrong or you're not happy at any stage, please let us know. We want to help.

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Energy Concern Ltd
8 Sandileigh Drive, Bolton,
Greater Manchester, BL1 8UF

United Kingdom

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0800 3688 339

hello@energyconcern.co.uk

Registered in England & Wales
Company Registration Number: 10877056
VAT Registration Number: 336 2128 22 

Accepted Card Payments

View our refund policy

© 2019 Energy Concern. All rights reserved.